What was on the board
Board of Mon Sep 28, 2026 Plumbing vendor on hold 2 Ashdown Lofts jobs reassigned Internal
The briefing for the daily operating review: every overdue work order, vendor no-show and resident follow-up on the Calloway buildings, with one owner and one dated next step on each card by 10:00. Prepared by Luis Navarro, property manager at Moorcroft Property Management, for Sandra Ilves, director of property operations. Teodor Marinescu, maintenance coordinator, and Rashida Okonjo, leasing manager, own cards at Selwyn Court, Ashdown Lofts and Linwood Terrace.
On Monday, September 28 the board held 12 exceptions across the 154 apartments and four shops of the three Calloway buildings: 5 overdue work orders, 4 vendor no-shows and 3 resident follow-ups. The overdue work orders are the Leaking kitchen tap, Bathroom extractor fan, Hallway light fitting, Window latch and Shop door closer. The vendor no-shows are Pest control visit missed, Intercom repair visit missed, Gutter clearing missed and Fire door inspection missed. The resident follow-ups are the Noise complaint follow-up, Parking permit question and Mold check follow-up.
The morning board
The board groups every card by status. Assigned means the owner has a dated next step. Logged means the item is recorded but its first step, such as access from a resident, is not yet confirmed. All 12 Calloway cards had an owner by 10:00 on Sep 28. The chart counts every exception on the board by type, Sep 1 to 21: overdue work orders are the largest group at 61, ahead of vendor no-shows at 44 and resident follow-ups at 37.
The owner-by-10:00 rule
- Cut-off
- Every card has a named owner and a dated next step by 10:00 the same morning
- Who assigns
- The property manager on duty, who decides severity and escalation
- High priority
- No entry, fire safety, water or a health concern. Escalate to Sandra Ilves the same morning
- Overdue work order
- The owner sets a new date and tells the resident
- Vendor no-show
- The owner rebooks the vendor or reassigns the job, and gets a new slot the same day
- Resident follow-up
- The owner calls or replies by the date on the card and logs what was said
- No owner at 10:00
- The card goes to Sandra Ilves and is the first item at the operating review
Four of the 12 Calloway cards are high priority: Leaking kitchen tap, Intercom repair visit missed, Fire door inspection missed and Mold check follow-up. Each is owned by Luis Navarro or Teodor Marinescu, with Sandra Ilves as approver.
Vendor hold
Exceptions by day
The morning count from Sep 22 to Sep 28 was 9, 11, 8, 10, 7, 13 and 12. Three of the seven mornings were above 10, and Sandra Ilves joins the 10:00 triage on those mornings. The chart marks the two Ashdown Lofts jobs that were reassigned after the vendor's insurance certificate lapsed.
How each card is triaged
| Card | First check | What happens |
|---|---|---|
| Any card | Is it a safety, entry, water or health concern? | Escalate to Sandra Ilves and make safe today |
| Overdue work order | Does the card have a new date? | The owner sets a new date and tells the resident |
| Vendor no-show | Is the vendor's insurance certificate current? | Yes: the owner rebooks the vendor. No: hold the vendor and reassign the job |
| Resident follow-up | Is there a date for the call or reply? | The owner calls or replies by the date on the card and logs what was said |
| Every card | Does it have an owner and a dated next step? | Both are named by 10:00 the same morning |
Who holds what today
| Owner | Cards | Next dates |
|---|---|---|
| Luis Navarro, property manager | 5 | Brookmere Plumbing visits on Sep 29 (Apartment 2C tap) and Sep 30 (Apartment 4A fan). Pest control rebooked for Sep 30 at 8:00. Mold check result to the Apartment 1B resident by Sep 29. Gutter clearing rebooked before Oct 2 |
| Teodor Marinescu, maintenance coordinator | 5 | Hallway light fitting and Window latch fitted on Sep 29. Keyline Access visit to the Shop 1 door closer on Sep 30. New slot for the intercom today. Fire door inspection date this week |
| Rashida Okonjo, leasing manager | 2 | Noise complaint call to Apartment 3C by Sep 29. Parking permit answer by Sep 30 |
"A problem is not handled when it is sitting in the inbox. It is handled when the card has a name and a date on it."
Luis Navarro, Property manager, Moorcroft Property Management
End of day
End-of-day checklist for Monday, Sep 28
- Pause the plumbing vendor and reassign the two Ashdown Lofts jobs. Owners: Sandra Ilves and Luis Navarrodone
- Every card has an owner by 10:00. Owner: Luis Navarrodone
- Give the Apartment 1B resident the mold check result. Owner: Luis Navarro, by Sep 29open
- Keyline Access confirms a new slot for the Selwyn Court intercom repair. Owner: Teodor Marinescu, todayopen
- Wardline Fire Safety confirms a date for the Selwyn Court fire door inspection this week. Owner: Teodor Marinescuopen
- Rebook the Linwood Terrace gutter clearing before Oct 2. Owner: Luis Navarroopen
- Call the Apartment 3C resident about the noise complaint by Sep 29. Owner: Rashida Okonjoopen
- Reinstate the plumbing vendor only after a current insurance certificate is on file. Owner: Sandra Ilvesopen
Who is on this briefing
- Sandra IlvesDirector of property operations, Moorcroft Property Management, reviews the board and approves escalations
- Luis NavarroProperty manager, Moorcroft Property Management, prepares the board and sets severity
- Teodor MarinescuMaintenance coordinator, Moorcroft Property Management, owns vendor and in-house jobs
- Rashida OkonjoLeasing manager, Moorcroft Property Management, owns resident follow-ups